Dynamics 365 App for Outlook Option Not Available

Symptoms

A customer couldn’t see the Dynamics 365 App for Outlook option in their Dynamics 365 Online instances, despite of having followed the steps described in https://technet.microsoft.com/en-us/library/dn946901.aspx.

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Dynamics 365 and Customer 360

What is Customer 360?

Customer 360 is also often referred to as Customer Dashboard to provide the “complete picture” of a customer. Customer 360 typically combines customer information from various sources, such as data warehouse, Finance, and other LOB systems. Customer 360 displays key metrics through a single system, eliminating the need for a user to switch between systems. For example, when a Sales Rep displays an Account record in Dynamics 365, he/she would like to also see totals of open opportunities and outstanding invoices. The Sales Rep should also be able to click through these metrics to display more details, i.e. lists of open opportunities and outstanding invoices.

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