When configuring MuleSoft to connect to Microsoft Dynamics 365, you need to firstly add and configure App Registration in Microsoft Azure.
I recently worked with a customer to implement and roll-out Data Export Service for their Dynamics 365 – an add-on service for replicating Dynamics 365 Online data to an Azure SQL database to help enable analytics and reporting scenarios with Azure analytics services. You can read more about Data Export Service here at https://msdn.microsoft.com/en-us/library/mt788315.aspx.
What is Customer 360?
Customer 360 is also often referred to as Customer Dashboard to provide the “complete picture” of a customer. Customer 360 typically combines customer information from various sources, such as data warehouse, Finance, and other LOB systems. Customer 360 displays key metrics through a single system, eliminating the need for a user to switch between systems. For example, when a Sales Rep displays an Account record in Dynamics 365, he/she would like to also see totals of open opportunities and outstanding invoices. The Sales Rep should also be able to click through these metrics to display more details, i.e. lists of open opportunities and outstanding invoices.
A typical business requirement I often come across is the ability to automatically provision a SharePoint document location associated with an Account, Opportunity, or Project record in Dynamics 365, with a predefined list of folders to follow a consistent structure.
Previously, constrained to only by “Last Updated”, you can now change the sorting of the activities in the Activity Wall in Dynamics 365. Open the Form Designer and bring open the Social Pane properties. This is a small but welcome improvement to organisations I’ve come across commonly wanting to sort by date created or due date.
There are times when I (or customers) require a specific version of Microsoft Dynamics CRM instance, and when configuring a new online instance, whether in an existing tenant or setting-up a new trial environment, what provisioned is always the latest version (2016 Update 1 at the time of writing).